Customer Services Essentials
Practical approaches to communication, service standards, and handling customer interactions with confidence.
Deliver consistent, positive customer experiences
Learn the importance of creating a customer service mindset when dealing with your most important asset in a business, your customers. It introduces the key requirement to have a strong product knowledge, effective communication and listening skills, and polished customer service etiquette.
Course details
Course costs:
Members: $349 (+GST)
Non-members: $549 (+GST)
Course length
Duration: Half day, in person
Time: 9am-1pm
Course includes:
Workbook, arrival tea or coffee and morning tea.
Key audience
This course is suitable for employees who interact with customers on a regular basis, whether by phone or in person, and people who would like to gain a strong, foundational level of knowledge about how to deal effectively with customers.
Learning outcomes
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Understand the importance of a customer service mindset.
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Learn about customer service etiquette and how it’s unique for each business.
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Explain the requirement for a strong product and service knowledge.
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Demonstrate the pivotal role of good communication and listening skills.
Our Partner Networks
Interested in a public session?
Register your interest and we’ll be in touch once a course date is confirmed.
Want in-house learning?
If you're interested in running a customised version of this course for your team, please email training@businesscentral.org.nz