3. Confident Communication

Relevant to: Course length: Eligible for assistance?
All staff, including managers and team leaders 1 Day NZTE Capability
Development voucher applies

This course will provide you with the skill to communicate in a constructive way that enhances communication both ways.

You will cover each communication style and will learn how to read other people so that you can be a more effective communicator. This will include completing a communication style assessment and learning to clarify information, ask effective questions and make your point clearly, yet sensitively.

Session Topics

  • Components of communication
  • Behavioural styles
  • How assertive are you
  • Assertiveness rights
  • Building blocks to assertiveness
  • Five speaking positions
  • Assumptions
  • Active listening
  • Effective questioning
  • Positive questioning
  • Empathy
  • Emotional intelligence
  • Changing behaviours
  • Attitude
  • Hidden agendas
  • Criticism
  • Feedback
  • Disagreement process
  • 'I' statements
  • How to give assertive instructions
  • Using different types of assertive statements
  • Winners and losers

Your Learning Outcomes

  • Make your point confidently and clearly
  • Learn how being assertive is different from being aggressive
  • Increase confidence in giving and getting feedback
  • Say no appropriately and reasonably
  • Understand personal communication preferences and styles
  • Work productively with others to build cooperation and team work
  • Confront problems effectively without putting them off
  • Gain respect from others


Full day course, 9am – 4pm

Includes workbook, arrival tea or coffee, Morning tea, Lunch and Afternoon tea.

Course Details

Date Time City Venue
17 Apr 2020 9am – 4pm New Plymouth Plymouth International
22 Apr 2020 9am – 4pm Palmerston North Caccia Birch House
5 May 2020 9am – 4pm Nelson Trailways Hotel
14 May 2020 9am – 4pm Napier Business Hub
22 May 2020 9am – 4pm Wellington Business Central

NZTE Capability Development Voucher Scheme

This Course has qualified for the NZTE Capability Development Voucher Scheme.


Small and medium size businesses may qualify for vouchers to help pay for services such as training workshops, courses and coaching that build the management capabilities of their owners, operators and key managers.

Business Central is an accredited provider of the NZTE Capability Development Voucher scheme and approved businesses will receive a voucher for up to 50% of the total workshop cost. The voucher amount is dependent on the price of the training or workshop.

To check if you are eligible for this scheme please follow the link below.

NZTE Business Capability Development Scheme


Prices indicated are per person.

Members: $499 + GST

Members (Early Bird): $425 + GST (Early Bird rate applies to bookings made one month prior to the course date)

Non Members: $650 + GST


The RegisterNow button will take you to the below email address to register your booking.


Cancellation Policy: Cancellations must be received 5 clear working days prior to the event. Cancellations after this time and ‘no-shows’ on the day will be charged the full invoice amount. Substitutions are permitted if you can no longer attend.