6. Managing Difficult and Disruptive People

Relevant to: Course length: Eligible for assistance?
Team leaders
Business owners.
One day NZTE Capability
Development Voucher

Difficult and disruptive people can consume a lot of time and mental energy. The disruption they cause to the team and business can be significant in terms of productivity, customer service and team wellbeing.

This course will equip you with the skills, processes and confidence to handle difficult employees, reducing stress and cost to your organisation.

Session Topics

  • Defining a Difficult and Disruptive Person
  • The Damage Caused
  • What Causes a Difficult Person
  • Communication Styles and how that contributes to certain behaviours
  • How attitude may influence a difficult and disruptive person.
  • Confronting Difficult People
  • Strategies for the Organisation
  • Action plan

Your Learning Outcomes

  • Afterwards, you’ll be able to…
  • Understanding of the damage and cost to your organisation
  • Knowing how to manage yourself
  • Knowing how to de-escalate a charged situation
  • Tools to have a constructive conversation
    with a difficult/disruptive person


One day course, 9am – 4pm

Includes workbook, arrival tea or coffee, morning tea, lunch and afternoon tea.

NZTE Capability Development Voucher Scheme

This Course has qualified for the NZTE Capability Development Voucher Scheme.


Small and medium size businesses may qualify for vouchers to help pay for services such as training workshops, courses and coaching that build the management capabilities of their owners, operators and key managers.

Business Central is an accredited provider of the NZTE Capability Development Voucher scheme and approved businesses will receive a voucher for up to 50% of the total workshop cost. The voucher amount is dependent on the price of the training or workshop.

To check if you are eligible for this scheme please follow the link below.

NZTE Business Capability Development Scheme

Course Details

Date Time City Venue
28 Apr 2020 9am – 4pm Wellington Business Central
30 Apr 2020 9am – 4pm New Plymouth Auto Lodge Motor Inn
21 May 2020 9am – 4pm Napier Hawke's Bay Business Hub
16 Jun 2020 9am – 4pm Palmerston North Caccia Birch House


Prices indicated are per person.

Members: $499+ GST

Members (Early Bird): $425 + GST (Early Bird rate applies to bookings made one month prior to the course date)

Non Members: $650 + GST


The RegisterNow button will take you to the below email address to register your booking.


Cancellation Policy: Cancellations must be received 5 clear working days prior to the event. Cancellations after this time and ‘no-shows’ on the day will be charged the full invoice amount. Substitutions are permitted if you can no longer attend.